FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Most orders are processed within 1–2 business days. Delivery typically takes 7–15 business days depending on your location.

Do you ship internationally?

Yes! We ship to most countries worldwide. Shipping rates and delivery times vary by destination.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use it to track your package at any time.

Can I change or cancel my order?

We process orders quickly, so please contact us as soon as possible at support@campfire.com if you need to make changes. We’ll do our best to help.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please contact us to initiate a return.

What if my item arrives damaged?

We’re sorry to hear that! Please email us at support@campfire.com with a photo of the damaged item and your order number. We’ll make it right.

How long does a refund take?

Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.

Products

How do you select your products?

Every product in our store is hand-selected by our team of outdoor enthusiasts. We test for quality, durability, and real-world performance. If it doesn’t meet our standards, it doesn’t make the cut.

Are your products covered by a warranty?

Warranty coverage varies by product and manufacturer. Please check the individual product page for warranty details, or contact us for more information.

Account & Payments

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

Is my payment information secure?

Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption to keep your information safe.

Still have questions?

We’re happy to help! Reach out to us at support@campfire.com and we’ll get back to you within 1–2 business days.

Pull up a chair. The fire’s warm.