Shipping policy
1. Shipping Carrier & Regional Restrictions
Carrier: DHL, EMS, FedEx
Available Countries: Worldwide (Excluding restricted areas)
Regional Restrictions:
/ Shipping is restricted to conflict zones and high-risk areas (e.g., Russia, parts of Ukraine) due to international circumstances.
/ Deliveries to military addresses (APO, FPO, DPO) and P.O. Box addresses may not be available depending on carrier policies.
/ Remote areas or islands may incur a "Remote Area Surcharge" and longer delivery times
2, Customs, Duties & Taxes
Recipient's Responsibility: All customs duties, VAT, and import taxes are the sole responsibility of the recipient (buyer)
If a package is destroyed or returned due to unpaid duties, the customer is responsible for all associated costs, and no refund will be issued for the product.
3, Exchange & Return Policy (Important)
No Returns for Change of Mind: Due to the complexities of international shipping, we do not accept returns or exchanges for a simple change of mind (e.g., size, color, or preference).
Defective or Incorrect Items: If you receive a defective or incorrect item, please contact our support within 7 days of receipt.
Return Shipping Costs: In the event of a return for any reason, the customer is responsible for the full round-trip shipping costs (initial shipping + return shipping).